1. Eligibility for Returns

We want you to be completely satisfied with your purchase from Gond Mart LLC. If for any reason you are not satisfied, you may be eligible to return the product(s) subject to the following conditions:

  • The product must be in its original condition, unused, and in its original packaging.
  • Returns must be initiated within 15 days of the delivery date.
  • Some products may have specific eligibility criteria for returns due to health and safety reasons. Please refer to the product description or contact our customer support for more information.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@gondmart.com within [10] days of receiving the product(s) to request a return authorization.
  2. Our customer support team will guide you through the return process, provide you with a return authorization number, and provide instructions on how to proceed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a defective or damaged product. We recommend using a traceable shipping method to ensure that the returned items reach us safely. Gond Mart LLC is not liable for any lost or damaged packages during the return shipment.

4. Inspection and Refund

Once we receive the returned product(s), our team will inspect them to ensure they meet the return eligibility criteria. If the returned item(s) pass the inspection, we will process a refund or store credit, based on your preference.

  • Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed, depending on your payment provider’s policies.
  • Store Credit: If you prefer, we can issue a store credit that can be used towards future purchases on our website. The store credit will be provided in the form of a unique coupon code.

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Personal care products (e.g., cosmetics, skincare, and haircare items)
  • Food and perishable items
  • Intimate apparel and undergarments
  • Customized or personalized items

Please review the product descriptions carefully before making a purchase. If you have any questions about the eligibility of a specific product for returns, please contact our customer support team before placing your order.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team at sales@gondmart.com within 10 days of receiving the order. We may require photographic evidence or further information to assess the issue. We will gladly arrange for a return or exchange, as applicable, and cover any return shipping costs.

7. Contact Us

If you have any further questions or need assistance with our refund and return policy, please contact our customer support team at:

Our team is here to assist you and provide the necessary support to ensure a seamless shopping experience.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery